PolyLingual evidence-first support casework demo
POLYLINGUAL
GLM 5.2 / RAG / HUMAN-IN-THE-LOOP

SUPPORT SYSTEMS / CASE 01

UTC+02 / LIVE DEMO

An agent that shows its work.

Every answer is an accountable decision: language, evidence, cost, confidence, and a human handoff when the system does not know enough.

01 INGEST / WEB + SLACK + ZENDESK + EMAIL
02 RETRIEVE / POSTGRES + PGVECTOR
03 REASON / GLM 5.2 + LANGCHAIN
04 TRACE / PROMETHEUS + GRAFANA
OPERATIONS OVERVIEW00

PERSISTED DATA / POSTGRESQL

CASES PROCESSED--AWAITING TRAFFIC
AUTO-RESOLUTION--CONFIDENCE GATE / 78%
AVERAGE CONFIDENCE--EVIDENCE-FIRST ROUTING
AVERAGE LATENCY--READY FOR A LIVE CASE
CASE INTAKE01
POLYLINGUALNEW CUSTOMER CASEChannel: WEB

Answer in English
Confidence gate: 78%

ANALYSIS PIPELINESTANDBY
  1. 01LANGUAGE SIGNALEN-US
  2. 02SEMANTIC RETRIEVALAWAITING CASE
  3. 03MODEL DELIBERATIONGLM 5.2 / READY
  4. 04ROUTING DECISIONPENDING
MODE / READYNO UNSOURCED CLAIMS
DECISION03

Submit a ticket to inspect the reasoning trail, evidence, and routing decision.

STATUS / STANDBY